Frequently asked questions
Everything you need to know about our creations, their use and your orders.
Products
Yes. We use a 100% plant-based wax, kind to the environment and to your health, with no paraffin.
Depending on the format, expect 30 to 60 hours of diffusion for our jars, when following our care tips.
They describe the facets of a scent: top notes (first impression), heart notes (the character) and base notes (the lasting trail).
A diffuser scents a room for 8 to 12 weeks, depending on the number of reeds used and ventilation.
Use & care
On the first lighting, let the whole wax surface melt to the edges of the vessel before blowing it out.
Trim the wick to about 5 mm before each use for a steady, smoke-free flame.
Pour the wax powder into your vessel, place one of the supplied wicks in the centre, then light. Simple and eco-friendly.
Spray from about 20 cm. Avoid silk and always do a discreet test on delicate fabrics.
Order & delivery
Delivery within 2 to 4 business days throughout Tunisia after your order is confirmed.
A flat fee applies, free above a certain order amount. Details appear at checkout.
Secure card payment (Click to Pay) and cash on delivery.
You receive a tracking link by email as soon as your parcel is shipped.
Returns & support
You have 14 days to return any unused product in its original packaging.
Contact us within 48h with a photo of the product: we will arrange an exchange or refund.
By email at [email protected], by phone at (+216) 58 58 85 88, or via WhatsApp.
The brand
All our creations are handcrafted in Tunisia, with carefully selected premium fragrances.
Yes — explore our selection of gift sets and gift ideas, perfect for every occasion.
Yes. Contact us for professional projects, events and bespoke partnerships.
